You Have Options

As a professional, it’s reassuring to have the option to work with a company that allows me to track business transactions online utilizing an easy-to-understand interface. I want to log on to a web site, and check the status of my business whenever I want 24 hours a day 7 days a week. This may not seem like such a big deal, but I don’t always remember the particulars of my transactions, and like to get a quick update with a minimum of fuss. I know calling is always an option, but when I simply need to check a balance or check the progress of a transaction requiring only a few seconds, why bother with a phone call when a mouse click will suffice? It makes more sense to me to be able to do my work when I want to do it and check my work when I need to. It’s reassuring to be able to use state of the art systems to make my work easier and more efficient, and secure.

When a delinquent mortgage passes that “point of no return” and ends up on the foreclosure fast track, it’s clear that the borrower has run out of options and foreclosure is the inevitable conclusion. When the default servicer is brought into the picture, sometimes investors and lenders may feel they lack options in following up on the status of the file. While a phone call to a client service representative can answer all questions, it’s more efficient to have an online option for at-a-glance check of file status, fees / expenses to date, and other files specifics. Additionally, the online option provides an more efficient, robust alternative that allows clients “instant gratification” if they need to download pertinent documents.

In choosing a default servicing solution, investors and lenders should look not only for flexible solutions in pricing and service, but flexible solutions that provide access to their file information on their terms and on their time frame.